These Terms of Service (the “Terms”) govern access to and use of the SyncFerry website and service (the “Service”) provided by SyncFerry (“Provider,” “we,” “us”). Our Privacy Policy is incorporated by reference; a Data Processing Addendum is available on request for business customers. By creating an account or using the Service, the entity or person agreeing to these Terms (“Customer,” “you”) accepts them. If you are accepting on behalf of an organization, you represent that you have authority to bind it.
1. The Service #
We provide a hosted platform that synchronizes data between your connected third-party accounts — specifically reading from your Stripe account and creating and updating records in your HubSpot portal, as described in our documentation. Using the Service requires you to authorize us to access and process data on your behalf. Any professional or onboarding services are governed by a separate written agreement if applicable.
2. Acceptance and updates #
By accessing or using the Service you agree to these Terms. We may modify the Terms or the Service from time to time and will provide notice via the Service or by email. Continued use after an update takes effect constitutes acceptance. We will not materially reduce the core functionality of a paid plan during its term.
3. Accounts and security #
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Provide accurate information, keep it current, and promptly notify us of any suspected unauthorized access.
4. Eligibility #
The Service is intended for business use and is not available to individuals under 18. We delete personal information of minors if we discover it.
5. Support #
We provide support via [email protected] (and/or in-app channels) and use commercially reasonable efforts to respond promptly. Please include enough detail for us to resolve your request.
6. Payments #
Paid plans require valid billing information. Except where required by law, all charges are final and non-refundable. You authorize us (and our third-party payment processor) to charge your payment method on a recurring basis until you cancel, and you are responsible for any chargebacks and unpaid amounts. Our payment processor is responsible for its own fees and errors. You are responsible for all applicable taxes other than our income taxes.
7. Pricing and plans #
We offer multiple plans with different features and limits, priced by the volume of records under management (see our pricing page). We may change pricing with advance notice via the Service, email, or other reasonable means. Existing plans may continue or transition to a comparable plan with advance notice.
8. Third-party accounts, authorizations, and data accuracy #
(a) Stripe, HubSpot, and any other connected platform are governed by their own terms and policies, and your use of them is between you and that provider. (b) When you connect an account, you authorize us to access, retrieve, transmit, process, and synchronize data on your behalf, and you warrant that you hold all rights and permissions necessary to do so. © You are responsible for reviewing the Service’s outputs and the accuracy of synced data. The Service is not a substitute for professional accounting, tax, or legal advice.
9. Acceptable use #
You agree not to: (a) use the Service in violation of law; (b) infringe intellectual-property or privacy rights; © interfere with, disrupt, overload, or gain unauthorized access to the Service or its infrastructure; (d) introduce malware or scrape or monitor the Service without authorization; or (e) reverse engineer the Service except as permitted by law. We may suspend access for a material breach, ideally after notice and an opportunity to cure where practical.
10. Ownership and licenses #
We (or our licensors) own all rights in the Service, including its software, trademarks, and other intellectual property; these Terms grant you no ownership. We grant you a limited, non-exclusive, revocable, non-transferable license to use the Service per your plan. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and process your content and data solely to provide, secure, and improve the Service and to comply with law. If you give us feedback, you grant us a perpetual, irrevocable, royalty-free license to use it.
11. Representations and warranties #
You represent that you will use the Service in compliance with these Terms and applicable law, and that you hold all rights necessary to provide your data and to authorize our processing of it.
12. Suspension and termination #
You may cancel your subscription at any time through your account. We may suspend or terminate access for a material breach or to protect the Service or other customers; a suspension of your connected platform may cascade to the Service. Upon termination your right to use the Service ceases.
13. Data retention and deletion #
While your account is active we retain your data to provide the Service. After cancellation we typically retain customer data for up to 30 days and then delete or de-identify it, subject to recovery needs and legal obligations; see the Privacy Policy for details.
14. Disclaimer of warranties #
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, secure, or produce particular results.
15. Limitation of liability #
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (b) USD $50.
16. Indemnification #
You will defend and indemnify us from third-party claims arising out of your breach of these Terms, your use of the Service, or an allegation that your data or content infringes a third party’s rights.
17. Force majeure #
We are not responsible for any failure or delay caused by events beyond our reasonable control (for example acts of God, natural disasters, war, civil unrest, labor disputes, internet or utility failures, or pandemics). We will use commercially reasonable efforts to resume performance.
18. Dispute resolution; arbitration; class-action waiver #
You and we agree to resolve disputes through binding individual arbitration under the American Arbitration Association’s Commercial Rules, seated in the State of Washington, in English, and not as a class or consolidated action. Each party waives any right to a jury trial. These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Either party may seek injunctive relief for a claim that would otherwise cause irreparable harm.
19. General #
Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Entire agreement: these Terms and the Privacy Policy (together with any Data Processing Addendum the parties separately execute) are the entire agreement unless superseded by a signed writing. Severability: if a provision is unenforceable, it is modified to the minimum extent necessary and the rest remains in effect. No waiver: our failure to enforce a provision is not a waiver. Notices: we may provide notices via the Service or email; legal notices to us should go to [email protected]. Export and language: you will comply with applicable export laws; the English version of these Terms controls.
20. Contact #
Questions about these Terms? Contact SyncFerry at [email protected].